[asterisk-users] Strange occurrence in the queue application

[Kevin Larsen]

I think this may be a possible bug, but wanted to see if anyone else has 
run into something like this before. I am running Asterisk 11.6.0 
currently. For the most part it works and works well. What happened 
yesterday though has me scratching my head a bit. I have a queue defined 
that has autopause set to on and timeout set to 20. The call was sent to 
the first available agent who rejected the call at 14 seconds. Then it was 
sent to the next agent who was only rang for 6 seconds before the queue 
app pulled the call back, autopaused agent 2 and then dialed agent 3. It 
seems like the 20 second timer did not get reset after the call rejection 
and subsequent re-assignment of the call. Instead it only gave the second 
agent the remaining 6 seconds before taking the call back.

Has anyone run into this previously? I have attached a cleaned up version 
of the logs below.

[Sep 21 11:31:48] VERBOSE[31614][C-0000424d] pbx.c: [Sep 21 11:31:48] -- 
Executing [redacted at redacted:5] Queue("SIP/redacted-0000705c", 
"cs,Crx,,,1800") in new stack
[Sep 21 11:31:48] VERBOSE[31614][C-0000424d] netsock2.c: [Sep 21 11:31:48] 
  == Using SIP RTP CoS mark 5
[Sep 21 11:31:48] VERBOSE[31614][C-0000424d] app_queue.c: [Sep 21 
11:31:48]     -- Called SIP/agent1
[Sep 21 11:31:48] VERBOSE[31614][C-0000424d] app_queue.c: [Sep 21 
11:31:48]     -- SIP/agent1-0000705d is ringing
[Sep 21 11:32:02] VERBOSE[29145][C-0000424d] chan_sip.c: [Sep 21 11:32:02] 
    -- Got SIP response 603 "Decline" back from redacted:5060
[Sep 21 11:32:02] VERBOSE[31614][C-0000424d] app_queue.c: [Sep 21 
11:32:02]     -- SIP/agent1-0000705d is busy
[Sep 21 11:32:02] VERBOSE[31614][C-0000424d] app_queue.c: [Sep 21 
11:32:02]     -- Nobody picked up in 14000 ms
[Sep 21 11:32:02] VERBOSE[31614][C-0000424d] netsock2.c: [Sep 21 11:32:02] 
  == Using SIP RTP CoS mark 5
[Sep 21 11:32:02] VERBOSE[31614][C-0000424d] app_queue.c: [Sep 21 
11:32:02]     -- Called SIP/agent2
[Sep 21 11:32:02] VERBOSE[31614][C-0000424d] app_queue.c: [Sep 21 
11:32:02]     -- SIP/agent2-0000705f is ringing
[Sep 21 11:32:08] VERBOSE[31614][C-0000424d] app_queue.c: [Sep 21 
11:32:08]     -- Nobody picked up in 20000 ms
[Sep 21 11:32:08] VERBOSE[31614][C-0000424d] app_queue.c: [Sep 21 
11:32:08]     -- Auto-Pausing Queue Member SIP/agent2 in all queues since 
they failed to answer on queue cs.
[Sep 21 11:32:13] VERBOSE[31614][C-0000424d] netsock2.c: [Sep 21 11:32:13] 
  == Using SIP RTP CoS mark 5
[Sep 21 11:32:13] VERBOSE[31614][C-0000424d] app_queue.c: [Sep 21 
11:32:13]     -- Called SIP/agent3
[Sep 21 11:32:13] VERBOSE[31614][C-0000424d] app_queue.c: [Sep 21 
11:32:13]     -- SIP/agent3-00007060 is ringing
[Sep 21 11:32:18] VERBOSE[31614][C-0000424d] pbx.c: [Sep 21 11:32:18]   == 
Spawn extension (cs, redacted, 5) exited non-zero on 
'SIP/003567101-0000705c'

Kevin Larsen - Systems Analyst - Pioneer Balloon - Ph: 316-688-8208
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