[asterisk-users] Testing 911 call

[James Miller]

I actually work in a 911 center.  Please do not dial blindly to do a test
call.  Please call the non-emergency dispatch number, ask if it would be ok
to make one or two test calls.  If they give you the ok, please complete
those calls as quickly as possible as conditions change in an instant.  If
they give you permission at 9am, don't wait until 5pm to do the test.
 Further, most 911/PSAP centers are not busy after 10pm local time, please
consider doing your testing in the overnight hours.  Again, please check
with your local 911/PSAP to confirm when their peak times are and try to
avoid them.

Here is a good script to read when speaking to the 911 call taker:

Hello my name is (your name) with (company name).  We are performing a test
911 call and would like to confirm some information if you have a moment.
 (if they answer go ahead, continue with the script.  If they advise now is
not a good time, say thank you and disconnect.  In a 30 to 60 minutes call
the non-emergency number and ask if you may make another test call)

(continuing the script)  Can you please confirm the address that shows up
on your phone system please? (wait and confirm the info)  Great thank you.
 If you can, please tell me the number you show we are calling from? (wait
and confirm)  Can you confirm for me which 911/PSAP center we have reached?
( wait and confirm this is the proper 911/PSAP you need)  (if this is the
first of several calls:)  Thank you very much for your time, we will be
making (xx number) of calls in the next few minutes.  (if this is the end
of your testing:)  Thank you very much for your time, this concludes our
testing.


Good luck with your phone testing.

Regards,
James

"I see blindness, not as a disability, but more of an ability.  And Sight
actually, more of a disability because some people with sight tend to judge
others by what they see on the outside, whereas I don't see that. I just
see that which is in a person."  Patrick Henry Hughes, Louisville
Kentucky,2008


On Sun, May 5, 2013 at 8:00 PM, Dale Noll <dnoll at wi.rr.com> wrote:

> If there is a non-emergency number you can call and let them know you
> would like to do some test calls. This also allows you to schedule a time
> for testing when the PSAP is not as busy allowing for real calls to be
> handled.
>
>
> On Sun, May 5, 2013 at 11:15 AM, Mark Engelhardt <
> marke at intuitiveengineering.com> wrote:
>
>> Joseph,
>>
>> I have made a quite a few test calls to 911.  They don't charge you and
>> they don't get upset.
>>
>> Just let them know right away it is a non-emergency test call, and then
>> let them know who you are and what you need to verify on their information
>> screen.
>>
>> Mark Engelhardt
>>
>>
>> On May 5, 2013, at 11:07 AM, Joseph wrote:
>>
>> > How to test 911 call?
>> >
>> > I'm using Audiocodes and it setup to strip the first number but I've
>> never tested the 911 call.  I don't want to go live as they might charge me.
>> >
>> > --
>> > Joseph
>>
>> --
>> _____________________________________________________________________
>> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
>> New to Asterisk? Join us for a live introductory webinar every Thurs:
>>                http://www.asterisk.org/hello
>>
>> asterisk-users mailing list
>> To UNSUBSCRIBE or update options visit:
>>    http://lists.digium.com/mailman/listinfo/asterisk-users
>>
>
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>                http://www.asterisk.org/hello
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20130505/0fde9ca9/attachment.htm>