[asterisk-users] looking for a way to do appointment reminders

[Lenz Emilitri]

We did something like that - see
http://blog.wombatdialer.com/post/24187267017/drstrangelove
You can use the free version of the dialer if you have low traffic or just
want to run a test.
l.


2013/4/26 Ron Wheeler <rwheeler at artifact-software.com>

> Good comment.
> Another feature suggestion
> You might to ask the person to press 1 to confirm or 2 to leave a message
> if the appointment is not going to be kept or 0 to reach the receptionist
> to reschedule the appointment.
>
> Ron
>
>
> On 26/04/2013 7:06 AM, Chris Bagnall wrote:
>
>> On 26/4/13 10:38 am, jg wrote:
>>
>>> they are currently calling patients. I think these calls apply only to a
>>> certain fraction of the patients, who are difficult to contact by other
>>> methods.
>>>
>>
>> I suspect there will be different requirements depending on how 'helpful'
>> to patients you wish to be. At the very simplest end of the scale, you
>> could simply call the patient's number and remind them of their appointment
>> on <dd hhmm>, then disconnect.
>>
>> However, the OP probably wants something a little more sophisticated than
>> that. At the very least, you would want some method of handling shared
>> numbers (e.g. a shared dwelling with a single phone), so you didn't
>> inadvertently advertise a patient's appointment to someone else who
>> answered the phone. So you would at the very minimum want a simple IVR that
>> says "We are trying to reach Mr. Joe Bloggs. If this is he, press 1 now,
>> otherwise please hang up."
>>
>> Going beyond that, you might want your reception staff, when booking
>> appointments, to ask the patient when they would like their reminder call -
>> the day before, an hour before, etc. etc. (and if the day before, would
>> they prefer it in the morning, afternoon, or evening).
>>
>> As others have said, the OP might be best advised to request (paid)
>> assistance with the project on the [asterisk-biz] list.
>>
>> Kind regards,
>>
>> Chris
>>
>
>
> --
> Ron Wheeler
> President
> Artifact Software Inc
> email: rwheeler at artifact-software.com
> skype: ronaldmwheeler
> phone: 866-970-2435, ext 102
>
>
>
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