<div dir="ltr"><div>We did something like that - see <a href="http://blog.wombatdialer.com/post/24187267017/drstrangelove">http://blog.wombatdialer.com/post/24187267017/drstrangelove</a><br></div><div>You can use the free version of the dialer if you have low traffic or just want to run a test.</div>
<div>l.</div></div><div class="gmail_extra"><br><br><div class="gmail_quote">2013/4/26 Ron Wheeler <span dir="ltr"><<a href="mailto:rwheeler@artifact-software.com" target="_blank">rwheeler@artifact-software.com</a>></span><br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Good comment.<br>
Another feature suggestion<br>
You might to ask the person to press 1 to confirm or 2 to leave a message if the appointment is not going to be kept or 0 to reach the receptionist to reschedule the appointment.<br>
<br>
Ron<div class="im HOEnZb"><br>
<br>
On 26/04/2013 7:06 AM, Chris Bagnall wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
On 26/4/13 10:38 am, jg wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
they are currently calling patients. I think these calls apply only to a<br>
certain fraction of the patients, who are difficult to contact by other<br>
methods.<br>
</blockquote>
<br>
I suspect there will be different requirements depending on how 'helpful' to patients you wish to be. At the very simplest end of the scale, you could simply call the patient's number and remind them of their appointment on <dd hhmm>, then disconnect.<br>
<br>
However, the OP probably wants something a little more sophisticated than that. At the very least, you would want some method of handling shared numbers (e.g. a shared dwelling with a single phone), so you didn't inadvertently advertise a patient's appointment to someone else who answered the phone. So you would at the very minimum want a simple IVR that says "We are trying to reach Mr. Joe Bloggs. If this is he, press 1 now, otherwise please hang up."<br>
<br>
Going beyond that, you might want your reception staff, when booking appointments, to ask the patient when they would like their reminder call - the day before, an hour before, etc. etc. (and if the day before, would they prefer it in the morning, afternoon, or evening).<br>
<br>
As others have said, the OP might be best advised to request (paid) assistance with the project on the [asterisk-biz] list.<br>
<br>
Kind regards,<br>
<br>
Chris<br>
</blockquote>
<br>
<br>
-- <br></div><span class="HOEnZb"><font color="#888888">
Ron Wheeler<br>
President<br>
Artifact Software Inc<br>
email: <a href="mailto:rwheeler@artifact-software.com" target="_blank">rwheeler@artifact-software.com</a><br>
skype: ronaldmwheeler<br>
phone: <a href="tel:866-970-2435%2C%20ext%20102" value="+18669702435" target="_blank">866-970-2435, ext 102</a></font></span><div class="HOEnZb"><div class="h5"><br>
<br>
<br>
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