[asterisk-users] Diagnosing call problem

[Satish Barot]

On Tue, Mar 19, 2013 at 12:00 AM, Mitch Claborn <mitch_ml at claborn.net>wrote:

> Asterisk 11.1.0
> Various soft-phone SIP clients
> call center with 10-12 agents online at once using asterisk queue
>
> Occasionally an agent will get a call (or more often a series of calls in
> a row) where neither party can hear the other, or can only hear each other
> sporadically.  A MixMonitor recording of the call plays only the caller -
> none of the agent's audio is heard in the recording.
>
> Looking for ideas on how to begin to diagnose this or clues about what
> might be wrong.
> Is there a console command that will show details of a specific call in
> progress that might have some clues?
>
> --
>
> Mitch
>
>
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Silly guess, If there is no then NAT did you check that your
headphones work properly every time you start the softphone? This has
happened to me in past.

--Satish Barot
Ahmedabad, India.
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