[asterisk-users] Diagnosing call problem

[Mitch Claborn]

Agents and Asterisk server are in the same network, behind the same 
firewall, so there is no NAT between agents and the server.  The outside 
calls come in on a T1 fed into the asterisk computer.


Mitch

On 03/18/2013 01:44 PM, Gertjan Baarda wrote:
> Is the callcenter sitting behind nat?
>
> Sent from my iPhone
>
> On 18 mrt. 2013, at 19:31, Mitch Claborn <mitch_ml at claborn.net> wrote:
>
>> Asterisk 11.1.0
>> Various soft-phone SIP clients
>> call center with 10-12 agents online at once using asterisk queue
>>
>> Occasionally an agent will get a call (or more often a series of calls in a row) where neither party can hear the other, or can only hear each other sporadically.  A MixMonitor recording of the call plays only the caller - none of the agent's audio is heard in the recording.
>>
>> Looking for ideas on how to begin to diagnose this or clues about what might be wrong.
>> Is there a console command that will show details of a specific call in progress that might have some clues?
>>
>> --
>>
>> Mitch
>>
>>
>> --
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> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>                 http://www.asterisk.org/hello
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>     http://lists.digium.com/mailman/listinfo/asterisk-users
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