[asterisk-users] Need help understanding CDR

[Bharat Lalcheta]

Answered means your call answered by answer application or by ivr or moh
kind of dialplan.

Here, call connected to asterisk means your calls starts ringing and its
start duration field counter.

As soon as you answer the call, i,e, start playing file or moh its start
counter of billsec field.

In below scenario, answer time and billed time both is same i.e 10 (wav) +
60 (agent). Also duration field in CDR is same i.e 60 or 61 sec as you
directly start playing greetings.

What i understand from below scenario and if i do not misunderstood, you
want time of call answered by Agent i.e. 60 sec time in you billsec.

But you are getting confused on answered word, it does not mean answer by
agent.

If you want agent talk time with your customer, then i think CDR is not
provided the same.

Regards,

Bharat Lalcheta
On Mon, Mar 18, 2013 at 10:59 AM, RSCL Mumbai <rscl.mumbai at gmail.com> wrote:

> I am using SIP.
>
> I am still a bit confused about "answered" & billed time.
>
> For example:
> 00:00 -- Call Connected to asterisk
> 00:01 -- welcome greeting starts
> 00:11 -- welcome greeting ends (10 sec wav file)
> 00:12 -- Call enters queue and at the same time rings on first available
> extension
> 00:15 -- Call is answered by an agent
> 01:15 -- Conversation over, Call disconnected -- agents spoke for 60 sec.
>
> In the given schematic what will be the "Answered" time and "billed" time.
>
> Thank you for the help in advance!!
>
>
>
>
>
>
>
>
>
> On Sun, Mar 17, 2013 at 10:06 PM, Asghar Mohammad <asghar144 at gmail.com>wrote:
>
>> "If you have analog FXO ports then the call is considered answered as
>> soon as dialing is completed" not always true if FXO configured properly it
>> should not send back answered as soon as dialed.
>>
>>
>> On Sun, Mar 17, 2013 at 5:29 PM, Eric Wieling <EWieling at nyigc.com> wrote:
>>
>>> If you have analog FXO ports then the call is considered answered as
>>> soon as dialing is completed.   This does not apply to SIP, PRI, or other
>>> technologies which support far end answer detection.
>>>
>>> -----Original Message-----
>>> From: asterisk-users-bounces at lists.digium.com [mailto:
>>> asterisk-users-bounces at lists.digium.com] On Behalf Of RSCL Mumbai
>>> Sent: Sunday, March 17, 2013 12:15 PM
>>> To: Asterisk Users Mailing List - Non-Commercial Discussion
>>> Subject: [asterisk-users] Need help understanding CDR
>>>
>>> Hi,
>>>
>>> Attached is a sample CDR.
>>>
>>> I need some help to understand the "billsec" column.
>>> PS: the time value in billsec & duration is same.
>>>
>>> With reference to the attached log, what does the 10 sec / 6 sec / 2 sec
>>> correspond to:
>>>
>>> (a) Time between call connection to asterisk and disconnection from
>>> asterisk?
>>> (b) Time after welcome greeting and before hangup -- the time the call
>>> rang on the extension?
>>> (c) Or any other scenario
>>>
>>> Thank you in advance.
>>>
>>> Best regards,
>>> Sans
>>>
>>> --
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>>
>>
>> --
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>
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>                http://www.asterisk.org/hello
>
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>    http://lists.digium.com/mailman/listinfo/asterisk-users
>



-- 
Bharat Lalcheta
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