[asterisk-users] [OT] Polycom IP450 Firmware Issues

[David Wessell]

Tim,

What version are you on? There is a specific upgrade path for pre 3.3.

Dw

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On Dec 6, 2012, at 4:10 PM, "Tim Nelson" <tnelson at rockbochs.com> wrote:

> I have a site with Polycom handsets on all the desks, mostly IP650s, some IP550s, and some IP450s as well.
> 
> I need to update the firmware on the IP450s. However, the firmware simply won't load.
> 
> The latest firmware (4.0.3 Rev F) supports all phones at this site, and was downloaded from here: http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html
> 
> The phone pulls the firmware from the PBX via TFTP (as expected), but always results in 'Error: Image is not compatible with the phone'.
> 
> As a troubleshooting step, *ALL* firmware has been removed from the TFTP root, and *ONLY* the new firmware placed there. So, is the Polycom firmware matrix wrong about this phone/firmware compatibility, or am I missing something? The bootrom has also been upgraded to the latest without any problems.
> 
> Thoughts? My head is getting sore from banging it on my desk... :/
> 
> Tim Nelson
> Systems/Network Support
> Rockbochs Inc.
> (218)727-4332 x105
> 
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