[asterisk-users] [OT] Polycom IP450 Firmware Issues

[Danny Nicholas]

What happens if you reinitialize a phone, then do the update? (I keep a
bottle of Ibuprophen on hand just for Polycom issues).

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Tim Nelson
Sent: Thursday, December 06, 2012 3:10 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] [OT] Polycom IP450 Firmware Issues

I have a site with Polycom handsets on all the desks, mostly IP650s, some
IP550s, and some IP450s as well.

I need to update the firmware on the IP450s. However, the firmware simply
won't load.

The latest firmware (4.0.3 Rev F) supports all phones at this site, and was
downloaded from here:
http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html

The phone pulls the firmware from the PBX via TFTP (as expected), but always
results in 'Error: Image is not compatible with the phone'.

As a troubleshooting step, *ALL* firmware has been removed from the TFTP
root, and *ONLY* the new firmware placed there. So, is the Polycom firmware
matrix wrong about this phone/firmware compatibility, or am I missing
something? The bootrom has also been upgraded to the latest without any
problems.

Thoughts? My head is getting sore from banging it on my desk... :/

Tim Nelson
Systems/Network Support
Rockbochs Inc.
(218)727-4332 x105

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