[asterisk-users] BLF and Call Queues

[Olivier]

2012/8/19 Alec Davis <sivad.a at paradise.net.nz>

> > > > Do you also know why it hasn't been accepted ? Seems like this
> > > > functionality is asked for on different forums. Wanting
> > to watch a
> > > > queue for calls is not that strange.
> > > >
> > > >
> > >
> > > Not sure why?
> > > Maybe I didn't promote it enough.
> > > Maybe my examples aren't simple enough.
> > >
> >
> > Sometimes things just slip off the radar and need to get
> > pushed back to the top of the stack.  Bumping the review or
> > pinging people in #asterisk-dev usually works.
> >
> > In this particular case, the following comment might have
> > made people think that you were going to put a new version up
> > for review:
> >
> > "This is slightly flawed, in that a queue with all agents on
> > a call (that don't allow multiple calls), when another call
> > comes in, the hint will flash, but cannot be picked up, as
> > there isn't a ringing extension."
> >
>
> The patch works perfectly to see if a person is in a queue.
> Taking that a little further, picking up the queue only works if an agent
> is
> ringing.
> However, when no agent is ringing, that's where the pickup will fail.
> Directed Pickup can only pickup devices that are ringing.
>
> Is this senario a queue issue, or a directed pickup issue? I was unable to
> decide.
>
> In our use case, it hardly ever happens.
> The main use for us is the night bell queue, which is a dahdi extension
> with
> just a ringer, no handset, so always needs to be picked up.
>
> Alec
>
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
>                http://www.asterisk.org/hello
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>


Hi,

What about Queue logs ? How is a picked-up call logged ?

Giving agents the capability to easily pickup a call, without beeing
logged-in, is a big change with both positive and negative side effects.
I would be curious to read opinions about that.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20120821/b046b6c5/attachment.htm>