<br><br><div class="gmail_quote">2012/8/19 Alec Davis <span dir="ltr"><<a href="mailto:sivad.a@paradise.net.nz" target="_blank">sivad.a@paradise.net.nz</a>></span><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div class="im">> > > Do you also know why it hasn't been accepted ? Seems like this<br>
> > > functionality is asked for on different forums. Wanting<br>
> to watch a<br>
> > > queue for calls is not that strange.<br>
> > ><br>
> > ><br>
> ><br>
> > Not sure why?<br>
> > Maybe I didn't promote it enough.<br>
> > Maybe my examples aren't simple enough.<br>
> ><br>
><br>
> Sometimes things just slip off the radar and need to get<br>
> pushed back to the top of the stack. Bumping the review or<br>
> pinging people in #asterisk-dev usually works.<br>
><br>
> In this particular case, the following comment might have<br>
> made people think that you were going to put a new version up<br>
> for review:<br>
><br>
> "This is slightly flawed, in that a queue with all agents on<br>
> a call (that don't allow multiple calls), when another call<br>
> comes in, the hint will flash, but cannot be picked up, as<br>
> there isn't a ringing extension."<br>
><br>
<br>
</div>The patch works perfectly to see if a person is in a queue.<br>
Taking that a little further, picking up the queue only works if an agent is<br>
ringing.<br>
However, when no agent is ringing, that's where the pickup will fail.<br>
Directed Pickup can only pickup devices that are ringing.<br>
<br>
Is this senario a queue issue, or a directed pickup issue? I was unable to<br>
decide.<br>
<br>
In our use case, it hardly ever happens.<br>
The main use for us is the night bell queue, which is a dahdi extension with<br>
just a ringer, no handset, so always needs to be picked up.<br>
<span class="HOEnZb"><font color="#888888"><br>
Alec<br>
</font></span><div class="HOEnZb"><div class="h5"><br>
<br>
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</div></div></blockquote></div><br><br>Hi,<br><br>What about Queue logs ? How is a picked-up call logged ?<br><br>Giving agents the capability to easily pickup a call, without beeing logged-in, is a big change with both positive and negative side effects.<br>
I would be curious to read opinions about that.<br>