[asterisk-users] Run AGI while agent ringing instead of only when connected

[Todd Routhier]

Thanks Danny.

What I am trying to do is send a popup screen to the agent. I am doing this
now using Flash Operator Panel but I am trying to get away from that. I
need to know the agent the call is being sent to when calling the AGI. So,
right now I am getting all that but only when the call is connected.
Running the AGI first will just allow me to popup a window for all agents
instead of the one that is currently ringing. This is why I need it to be
fired as part of the queue, it seems only the Queue (and the AMI) know
which agent is ringing.

--Todd


On Tue, Apr 10, 2012 at 3:21 PM, Danny Nicholas <danny at debsinc.com> wrote:

> Put your Queue command In a macro like this****
>
> [agi-and-queue]****
>
> Exten => s,1,Verbose(start AGI then do queue)****
>
> Exten => s,n,AGI(queproc.sh)****
>
> Exten => s,n,queue(myqueue)****
>
> ** **
>
> You will need to put nohup into the AGI so it can run whether the line
> gets picked up or not.****
>
> ** **
>
> *From:* asterisk-users-bounces at lists.digium.com [mailto:
> asterisk-users-bounces at lists.digium.com] *On Behalf Of *Todd Routhier
> *Sent:* Tuesday, April 10, 2012 3:15 PM
> *To:* Asterisk Users Mailing List - Non-Commercial Discussion
> *Subject:* [asterisk-users] Run AGI while agent ringing instead of only
> when connected****
>
> ** **
>
> What I am trying to accomplish is to run an AGI script each time an
> agent's line starts ringing. I currently have the AGI firing when the agent
> answers the call using the Queue command, something like
> queue(MyQueue,,,,,MyAgi.php). Works great but I need the AGI to run when
> the agent's phone starts ringing.****
>
> ** **
>
> Strangely, I can't find anything real useful on this after searching
> Google, this list, various Asterisk forums etc.****
>
> ** **
>
> Is this supported? If not, is there some other maybe not so supported way
> to accomplish this?****
>
> ** **
>
> I get how I can just fire an AGI from the dial plan but once I leave
> control to the queue, I can't really do that, I don't think.****
>
> ** **
>
> Thanks in advance for any help!****
>
> ** **
>
> --Todd****
>
> ** **
>
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