[asterisk-users] record calls of specific agnets

[Danny Nicholas]

I would either use a gotoif to determine which queues get recorded or put
the recordable queues into a separate context (probably the simpler
solution).

 

 

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Lyle McKarns
Sent: Thursday, September 29, 2011 11:22 AM
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] record calls of specific agnets

 

Hello Asterisk List!

I have been asked to record calls from specific agents, and I am having
difficulty finding if this is possible, and if so, how exactly to do it. 

Some pertinent info:
We are using Asterisk 1.4.31 with  T1/PRI/IAX/SIP calls coming inbound. 
We have about 60 queues, but only a few that will need to be recorded on for
this.
We use AgentCallbackLogin for agent login. 

We have in place (but not active currently) the ability to record calls per
queue, but in this case, we only want a specific set of agents that are in a
given queue to be recorded.  The issue seems to be that in this case the
recording information is setup with a 
Set(MONITOR_FILENAME=$filename)
statement before the calls are placed in queue, at which point there is no
what to know what agent will answer the call. 

If anyone could offer some advise on this, I would be very grateful! I will
also post to the list anything I find. Have a very nice day.

-- 



Thanks,

Lyle J. McKarns
-------------------------------------------
Network Engineering Team

n|m Nexus Management
4 Industrial Parkway
Suite 101
Brunswick, Maine 04011

 

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