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</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>I would either use a gotoif to determine which queues get recorded or put the recordable queues into a separate context (probably the simpler solution).<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'> asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] <b>On Behalf Of </b>Lyle McKarns<br><b>Sent:</b> Thursday, September 29, 2011 11:22 AM<br><b>To:</b> asterisk-users@lists.digium.com<br><b>Subject:</b> [asterisk-users] record calls of specific agnets<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'>Hello Asterisk List!<br><br>I have been asked to record calls from specific agents, and I am having difficulty finding if this is possible, and if so, how exactly to do it. <br><br>Some pertinent info:<br>We are using Asterisk 1.4.31 with T1/PRI/IAX/SIP calls coming inbound. <br>We have about 60 queues, but only a few that will need to be recorded on for this.<br>We use AgentCallbackLogin for agent login. <br><br>We have in place (but not active currently) the ability to record calls per queue, but in this case, we only want a specific set of agents that are in a given queue to be recorded. The issue seems to be that in this case the recording information is setup with a <br>Set(MONITOR_FILENAME=$filename)<br>statement before the calls are placed in queue, at which point there is no what to know what agent will answer the call. <br><br>If anyone could offer some advise on this, I would be very grateful! I will also post to the list anything I find. Have a very nice day.<o:p></o:p></p><div><p class=MsoNormal>-- <br><br><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Thanks,</span><o:p></o:p></p><p class=MsoNormal><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Lyle J. McKarns<br>-------------------------------------------<br></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Network Engineering Team</span><o:p></o:p></p><p class=MsoNormal><b><span lang=EN-GB style='font-size:7.5pt;font-family:"Arial","sans-serif"'>n|</span></b><b><span lang=EN-GB style='font-size:7.5pt;font-family:"Arial","sans-serif";color:teal'>m</span></b><b><span lang=EN-GB style='font-size:7.5pt;font-family:"Arial","sans-serif";color:gray'> Nexus Management<br>4 Industrial Parkway<br>Suite 101<br>Brunswick, Maine 04011</span></b><o:p></o:p></p><p class=MsoNormal><b><span lang=EN-GB style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'> </span></b><o:p></o:p></p><p class=MsoNormal><b><span lang=EN-GB style='font-size:7.5pt;font-family:"Arial","sans-serif";color:gray'>Tel (USA) : 1 207 319 1105<br>Tel (UK) : </span></b><b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:gray'>0207 100 4968</span></b><b><span lang=EN-GB style='font-size:7.5pt;font-family:"Arial","sans-serif";color:gray'><br>Fax : 1 207 725 8552</span></b><o:p></o:p></p><p class=MsoNormal><b><span lang=EN-GB style='font-size:7.5pt;font-family:"Arial","sans-serif";color:gray'>Nexus Management, Inc. Registered Office: 4 Industrial Parkway, Suite 101, Brunswick, Maine. 04011Company No. 19891257D, Registered in Maine A member of the Nexus Management Plc group of companies</span></b><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p></div></div></body></html>