[asterisk-users] Reporting for Asterisk Call Center

[Steve Edwards]

On Mon, 31 Oct 2011, bilal ghayyad wrote:

> What I need, is to know how many concurrent calls in the queue, and how 
> many waiting and how many agents in the queue and so on. So what I have 
> to use? AMI or AGI?

AMI.

-- 
Thanks in advance,
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Steve Edwards       sedwards at sedwards.com      Voice: +1-760-468-3867 PST
Newline                                              Fax: +1-760-731-3000