[asterisk-users] Reporting for Asterisk Call Center

[bilal ghayyad]

Dear;

It look like AGI is not suiting this, maybe I need AMI?

Because no need to do a call to collect the data, I need to collect data without doing a call ... so what do u suggest?

What I need, is to know how many concurrent calls in the queue, and how many waiting and how many agents in the queue and so on. So what I have to use? AMI or AGI?

Regards
Bilal

-------------

> > Really I am trying to know how to do AGI to get the
> information from 
> > asterisk (for example, how to talk with asterisk to
> know the concurrent 
> > calls, or the number of agents in the queue, ... etc)?
> Where I can find 
> > this?
> 
> An AGI is a program that is executed in the context of a
> channel -- 
> meaning, during a call.
> 
> Are you planning on calling into your Asterisk server to
> trigger the 
> collection of statistics?
> 
> I guess you could set up a 'cron job' to periodically write
> a call file 
> to create a channel and execute an AGI, but I suspect you
> should be 
> looking at AMI.
>