[asterisk-users] Reporting for Asterisk Call Center

[Steve Edwards]

Un-top-posting...

On Sun, 30 Oct 2011, bilal ghayyad wrote:

> Really I am trying to know how to do AGI to get the information from 
> asterisk (for example, how to talk with asterisk to know the concurrent 
> calls, or the number of agents in the queue, ... etc)? Where I can find 
> this?

An AGI is a program that is executed in the context of a channel -- 
meaning, during a call.

Are you planning on calling into your Asterisk server to trigger the 
collection of statistics?

I guess you could set up a 'cron job' to periodically write a call file 
to create a channel and execute an AGI, but I suspect you should be 
looking at AMI.

-- 
Thanks in advance,
-------------------------------------------------------------------------
Steve Edwards       sedwards at sedwards.com      Voice: +1-760-468-3867 PST
Newline                                              Fax: +1-760-731-3000