[asterisk-users] Reporting for Asterisk Call Center

[bilal ghayyad]

Thanks a lot.

Really I am trying to know how to do AGI to get the information from asterisk (for example, how to talk with asterisk to know the concurrent calls, or the number of agents in the queue, ... etc)? Where I can find this?

Regards
Bilal

----------------

> > Actually I need to do a dash board for reporting, so I
> beleive the
> > only way is to use the AGI, correct? But where I can
> find documents
> > or link that can help me to do this?
> > 
> > About ur sentence:
> > 
> > "some ready-made packages (both FOSS and proprietary)
> that will
> > display this information nicely formatted".
> > 
> > What is the FOSS and proprietary? Any link for it?
> > And this ready-made packages can work with asterisk
> 1.8?
> 
> FOSS is Free and Open Source Software, like Asterisk and
> Linux; 
> Proprietary is software like Windows, which you cannot
> distribute and 
> modify.  For Queue statistics, http://www.asternic.biz/ has both FOSS 
> and proprietary versions of its package.
> 
> http://queue-tip.rubyforge.org/ is FOSS.
> 
> http://sourceforge.net/projects/astacd-activity/ is
> FOSS.
> 
> Disclaimer: I haven't used any of these packages, and there
> must be many 
> more that my quick search didn't find.
> 
> Regards,
> 
> -- Raj
> --