[asterisk-users] Problem with outbound dialing from remote phone

[Adam Robins]

The phone was originally provisioned from an FTP server when it was inside our network.  Once in the field, the phone no longer has access to that server (it could if I wanted it to).  It boots using the last known config, which worked before shipping.  I've been doing it this way for 5+ years.  This is the first problem of its kind.    I can get into the phone by RDPing to the users laptop over VPN and then accessing the phone web interface.  I will try that.

Please remember, I've already tried two phones, both of which worked fine at another remote location prior to shipping, having been programmed from good config files.  The first one actually worked fine at this remote location for a period of time and then suddenly "went bad".

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Eric Wieling
Sent: Friday, October 14, 2011 1:16 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Problem with outbound dialing from remote phone

I am assuming you are using a provisioning server.

If the phone is running firmware 3.2 or earlier you can access the phone web interface and confirm the dialplan active on the phone is the same as what you set in the config file on the server.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Adam Robins
Sent: Friday, October 14, 2011 12:51 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Problem with outbound dialing from remote phone

I've already done that.  Both phones worked fine in a different remote location just prior to shipping.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Doug Lytle
Sent: Friday, October 14, 2011 12:48 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Problem with outbound dialing from remote phone


Adam Robins wrote:
> No change, thanks

Well,

In the long run, it may just be easier to send her out a replacement phone and ask for that one back, so you can test in house.

Doug


--

Ben Franklin quote:

"Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety."


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