[asterisk-users] Issue with Polycom SPIP650 and its sidecar

[Olivier]

2011/11/30 eherr <email.eherr9633 at gmail.com>

> When the side car looses it entries, what does the config file show for
> the entries. ****
>
> ** **
>
> This happened to me one time but that was only because for some reason,
> the contacts file was deleted by accident and I had to recreate it. ( I
> have a backup now too! )
>

I didn't investigate much in this direction, as in my case, sometimes I
have several days of operation without any issue.
So to match the problem you met, the phone should get corrupted config for
several hours, then correct config for several days, then corrupted config
again.

> ****
>
> ** **
>
> It probably as Dan said, check the firmware and get the latest.
>
You're right, I should do that.

> Make sure your sidecar is pushed down all the way.
>
The way a Polycom sidecar is plugged into a phone seems fragile to me.


> Possible get a new IP650 and see if it exhibits the same behavior.
>
I already changed the sidecar once ...

> ****
>
> ** **
>
> I am pretty positive its not asterisk related.
>
I agree


> ****
>
> ** **
>
> *From:* asterisk-users-bounces at lists.digium.com [mailto:
> asterisk-users-bounces at lists.digium.com] *On Behalf Of *Danny Nicholas
> *Sent:* Wednesday, November 30, 2011 10:32 AM
>
> *To:* 'Asterisk Users Mailing List - Non-Commercial Discussion'
> *Subject:* Re: [asterisk-users] Issue with Polycom SPIP650 and its sidecar
> ****
>
> ** **
>
> *From:* asterisk-users-bounces at lists.digium.com [mailto:
> asterisk-users-bounces at lists.digium.com] *On Behalf Of *Olivier
> *Sent:* Wednesday, November 30, 2011 9:27 AM
> *To:* Asterisk Users Mailing List - Non-Commercial Discussion
> *Subject:* [asterisk-users] Issue with Polycom SPIP650 and its sidecar****
>
> ** **
>
> Hello,
>
> On one location, I've got from time to time (let say one a week) the
> following issue :
> the phone SoundPoint 650 works ok (can call or answer, display and sound
> are ok),
> the sidecar looses its display : entries on sidecar's LCD screen are not
> displayed anymore, or names are truncated, or BLF are not shown or updated.
>
> I only have one SPIP650 on this system so I can't compare with others.
>
> What could be the root cause of this ?
>
> Regards****
>
> ** **
>
> I doubt it is an Asterisk related issue, but what version of Asterisk is
> the phone running on?  The most likely probabilities as I see them are (1)
> network or power issue (2) hardware problem with the phone (3) provisioning
> issue with the phone (bad sip.ld or such).  You could investigate
> /var/log/asterisk/full to see what kind of call activity occurs around
> these failures.****
>
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