<br><br><div class="gmail_quote">2011/11/30 eherr <span dir="ltr"><<a href="mailto:email.eherr9633@gmail.com">email.eherr9633@gmail.com</a>></span><br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-US"><div><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">When the side car looses it entries, what does the config file show for the entries. <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">This happened to me one time but that was only because for some reason, the contacts file was deleted by accident and I had to recreate it. ( I have a backup now too! )</span></p>
</div></div></blockquote><div><br>I didn't investigate much in this direction, as in my case, sometimes I have several days of operation without any issue.<br>So to match the problem you met, the phone should get corrupted config for several hours, then correct config for several days, then corrupted config again.<br>
</div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div link="blue" vlink="purple" lang="EN-US"><div><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">It probably as Dan said, check the firmware and get the latest.</span></p>
</div></div></blockquote><div>You're right, I should do that. <br></div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div link="blue" vlink="purple" lang="EN-US">
<div><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"> Make sure your sidecar is pushed down all the way.</span></p></div></div></blockquote>
<div>The way a Polycom sidecar is plugged into a phone seems fragile to me.<br> </div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div link="blue" vlink="purple" lang="EN-US">
<div><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"> Possible get a new IP650 and see if it exhibits the same behavior.</span></p></div>
</div></blockquote><div>I already changed the sidecar once ... <br></div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div link="blue" vlink="purple" lang="EN-US">
<div><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><u></u><u></u></span></p><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">I am pretty positive its not asterisk related.</span></p></div></div></blockquote><div>
I agree<br> </div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"><div link="blue" vlink="purple" lang="EN-US"><div><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><u></u> <u></u></span></p><div><div style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0in 0in;">
<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";"> <a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank">asterisk-users-bounces@lists.digium.com</a> [mailto:<a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank">asterisk-users-bounces@lists.digium.com</a>] <b>On Behalf Of </b>Danny Nicholas<br>
<b>Sent:</b> Wednesday, November 30, 2011 10:32 AM<div class="im"><br><b>To:</b> 'Asterisk Users Mailing List - Non-Commercial Discussion'<br></div><b>Subject:</b> Re: [asterisk-users] Issue with Polycom SPIP650 and its sidecar<u></u><u></u></span></p>
</div></div><div><div></div><div class="h5"><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";"> <a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank">asterisk-users-bounces@lists.digium.com</a> [mailto:<a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank">asterisk-users-bounces@lists.digium.com</a>] <b>On Behalf Of </b>Olivier<br>
<b>Sent:</b> Wednesday, November 30, 2011 9:27 AM<br><b>To:</b> Asterisk Users Mailing List - Non-Commercial Discussion<br><b>Subject:</b> [asterisk-users] Issue with Polycom SPIP650 and its sidecar<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">Hello,<br><br>On one location, I've got from time to time (let say one a week) the following issue :<br>the phone SoundPoint 650 works ok (can call or answer, display and sound are ok),<br>
the sidecar looses its display : entries on sidecar's LCD screen are not displayed anymore, or names are truncated, or BLF are not shown or updated.<br><br>I only have one SPIP650 on this system so I can't compare with others.<br>
<br>What could be the root cause of this ?<br><br>Regards<u></u><u></u></p><p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">I doubt it is an Asterisk related issue, but what version of Asterisk is the phone running on? The most likely probabilities as I see them are (1) network or power issue (2) hardware problem with the phone (3) provisioning issue with the phone (bad sip.ld or such). You could investigate /var/log/asterisk/full to see what kind of call activity occurs around these failures.<u></u><u></u></span></p>
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