[asterisk-users] Agent (Invalid) has taken no calls yet

[Carlos Chavez]

On Fri, 2011-05-20 at 17:57 +0000, satish patel wrote:
> 
> I do have agents in agents.conf. I am not using agentlogin apps. I am
> using AddQueueMember 
> 
> agent => 7101,,Agent1
> agent => 7102,,Agent2
> 
> 
> 
> From: cursor at telecomabmex.com
> To: asterisk-users at lists.digium.com
> Date: Fri, 20 May 2011 11:56:23 -0500
> Subject: Re: [asterisk-users] Agent (Invalid) has taken no calls yet
> 
> On Thu, 2011-05-19 at 21:10 +0000, satish patel wrote:
> > How to get rid on following.. why its Invalid ? 
> > 
> > holler*CLI> queue show queue1
> > queue1 has 0 calls (max unlimited) in 'rrmemory' strategy (0s
> > holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
> >    Members:
> >       Agent/7201 (Invalid) has taken no calls yet
> >       Agent/7202 (Invalid) has taken no calls yet
> >    No Callers
> > 
> > 
>  
> 	Your agents are invalid because they are not pointing to a valid
> device.  Is the agent defined in agents.conf?  When the agent logs in is
> he/she passing the correct extension to agentlogin?
>  
> 	Maybe it is time to consider dynamic agents for your queues?  Since
> agentcallbacklogin was deprecated in 1.6 I think static agents are more
> of a bother than they are worth.
>  
	If you are using dynamic agents then you do not need agents.conf.  You
also do not need to specify members in queues.conf.  Just use the device
(like SIP/7201) when you add the dynamic queue member.  

-- 
Telecomunicaciones Abiertas de México S.A. de C.V.
Carlos Chávez Prats
Director de Tecnología
+52-55-91169161 ext 2001
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