[asterisk-users] Asterisk Queue ACD when the queues and agents has the same priority/weight

[Lenz Emilitri]

Each queue is separate and does not see what other queues are doing.
l.


2011/3/23 Marcos Setim <m.setim at gmail.com>

> Hello,
>
> I have three queues (F1,F2,F3) with default queue weight and three
> agents (A1,A2,A2) with default agent penalty. If the three agents are
> busy and tt same time a caller (C1) enter in the queue F1, and after
> 20 seconds a second caller (C2) enter in the queue F2. So, few seconds
> later, the agent (A1) state comes to availabe. In this case the
> asterisk deliveries the caller (C2) to agent (A1), but the in the
> queue (F1) caller (C1) waiting time is bigger compared to caller (C2)
> of queue (F2).
>
> How should be the ACD behavior between queues in this case?
> How the asterisk distributes incoming calls when the queues and agents
> are the same weight/penalty?
>
> Thanks,
>

-- 
Loway - home of QueueMetrics - http://queuemetrics.com
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