[asterisk-users] Asterisk Queue ACD when the queues and agents has the same priority/weight

[Marcos Setim]

Hello,

I have three queues (F1,F2,F3) with default queue weight and three
agents (A1,A2,A2) with default agent penalty. If the three agents are
busy and tt same time a caller (C1) enter in the queue F1, and after
20 seconds a second caller (C2) enter in the queue F2. So, few seconds
later, the agent (A1) state comes to availabe. In this case the
asterisk deliveries the caller (C2) to agent (A1), but the in the
queue (F1) caller (C1) waiting time is bigger compared to caller (C2)
of queue (F2).

How should be the ACD behavior between queues in this case?
How the asterisk distributes incoming calls when the queues and agents
are the same weight/penalty?

Thanks,

-------------------------------------------------
Marcos José Setim