[asterisk-users] Voicemail issue

[Bryant Zimmerman]

Ok here is a step by stop on how I can repeate the stuck voicemail box bug. 

Now how do I fix it? Again I am on version 1.8.2.3 build.
Can some one with a newer build test and tell me if they get the same 
results?

Example:  All testing has been done with a single message in the inbox.
User has a message in their inbox
They call in they listen to the message.
They press 9 to save the message.
They select to save the message back to the 0 folder (inbox) 

The system changes the messages index from 0000 to index 0001
The user hangs up
The system leaves the message as index 0001 

The user calls in again and it says they have messages but because there is 
no 0000 index so they cant get at any messages in that folder. 

This explains over 50 instances where voicemails would get stuck in boxes 
with no 0000 indexed message. 

How do I fix this issue ASAP? 

Thanks

Bryant Zimmerman (ZK Tech Inc.)
616-855-1030 Ext. 2003 

----------------------------------------
 From: "Bryant Zimmerman" <BryantZ at zktech.com>
Sent: Tuesday, June 14, 2011 5:42 PM
To: "Asterisk Users Mailing List - Non-Commercial Discussion" 
<asterisk-users at lists.digium.com>
Subject: Re: [asterisk-users] Voicemail issue

Hey all

I am having instances where voicemail boxes will have a 00001 message and 
no 00000 message this causes the user to be told that they have a message 
that they can't get at. If I renumber the messages manually to start with 
the 00000 numbering then the user can get their messages. What could be 
causing this and how can I get it out of the system.

Is there a patch I can apply to the system or is there a know fix for this 
issue. Right now I am stuck on this version because of some bugs in the 
current release that are show stoppers. 

I am on 1.8.2.3 build.

Thanks

Bryant Zimmerman (ZK Tech Inc.) 

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