<span style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt"><p>Ok here is a step by stop on how I can repeate the stuck voicemail box bug. <br />
Now how do I fix it? Again I am on version <span style="font-family: arial; font-size: 13px;">1.8.2.3 build.<br />
Can some one with a newer build test and tell me if they get the same results?<br />
</span><br />
Example: <span style="font-family: arial; font-size: 13px;">All testing has been done with a single message in the inbox.</span><br />
User has a message in their inbox<br />
They call in they listen to the message.<br />
They press 9 to save the message.<br />
They select to save the message back to the 0 folder (inbox)</p>
<p>The system changes the messages index from 0000 to index 0001<br />
The user hangs up<br />
The system leaves the message as index 0001</p>
<p>The user calls in again and it says they have messages but because there is no 0000 index so they cant get at any messages in that folder.</p>
<p>This explains over 50 instances where voicemails would get stuck in boxes with no 0000 indexed message.</p>
<p>How do I fix this issue ASAP?</p>
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<div id="divSignature">Thanks<br />
<br />
Bryant Zimmerman (ZK Tech Inc.)<br />
616-855-1030 Ext. 2003</div>
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<span style="font-family: tahoma,arial,sans-serif; font-size: 10pt;"><hr width="100%" size="2" align="center" />
<b>From</b>: "Bryant Zimmerman" <BryantZ@zktech.com><br />
<b>Sent</b>: Tuesday, June 14, 2011 5:42 PM<br />
<b>To</b>: "Asterisk Users Mailing List - Non-Commercial Discussion" <asterisk-users@lists.digium.com><br />
<b>Subject</b>: Re: [asterisk-users] Voicemail issue</span><br />
<br />
<span style="font-family: arial, helvetica, sans-serif; font-size: 10pt;">Hey all<br />
<br />
I am having instances where voicemail boxes will have a 00001 message and no 00000 message this causes the user to be told that they have a message that they can't get at. If I renumber the messages manually to start with the 00000 numbering then the user can get their messages. What could be causing this and how can I get it out of the system.<br />
<br />
Is there a patch I can apply to the system or is there a know fix for this issue. Right now I am stuck on this version because of some bugs in the current release that are show stoppers. <br />
<br />
I am on 1.8.2.3 build.<br />
<br />
<div id="divSignature">Thanks<br />
<br />
Bryant Zimmerman (ZK Tech Inc.)</div>
</span><br /></span>