[asterisk-users] Is there a protocl that let the Asterisk boxes talk to each other and treated as one entity?

[bilal ghayyad]

Dear Carlos;

And when the Asterisk SCF will be available? With which version?

Regards
Bilal
-------------

> > Hi All;
> > 
> > Actually what I am looking into is a method to have
> multiple Asterisk Boxes to be working togethor as one entity
> so a distributing for the load and for the tasks can be
> acheived. 
> > 
> > I need such kind of protocols to be used in a large
> call center is where alot of E1s and alot of agents. 
> > 
> > Examples: 
> > 
> > * So if an agent logged in for Asterisk Box and agent
> logged in for another Asterisk Box, then both agents can be
> treate in one queue? 
> > 
> > * Another example scenario that we might need to use
> some Asterisk boxes to be as IVR, so it will handle the
> calls that are coming via the E1, so if the call now need to
> be transferred for the call center agents and there is no
> available agent in the queue, how can we let the queuing
> happening at the IVR box and when the agent is available,
> then the call to be send for the Agent?
> > 
> > * If the IP Phone of the agent has two extensions, and
> one extension is registered with one Asterisk box at a
> specific queue and another extension is registered with
> another asterisk box with another specific queue, so when
> the call is coming to the agent at the first extension from
> the first asterisk box, then another asterisk box should
> knows that this IP Phone has a call and not to send a call
> for it. Something like this.
> > 
> > So, multiple asterisk boxes to communicate with each
> other, this is required to be able to distribute the load
> and the tasks, HOW?
> > 
> > Any help?
> > Regrads
> > Bilal
> > 
> > --
> That is what Asterisk SCF will do.
> https://wiki.asterisk.org/wiki/display/TOP/Asterisk+SCF+Home
> 
>     At this moment Queues cannot span
> multiple machines.
> 
> 
> -- 
> Telecomunicaciones Abiertas de M?xico S.A. de C.V.
> Carlos Ch?vez Prats
> Director de Tecnolog?a
> +52-55-91169161 ext 2001