[asterisk-users] check_auth: username mismatch

[Mike Diehl]

Hi all,

I've got a Polycom 501 that I just can't seem to get lines 2 and 3 to work
on.  Line 1 works fine.

When my user tries to use line 2 or 3 to dial out, they get a fast busy
signal and I get this error message on the console:

===============================================================================
*CLI> [Jul  7 09:49:36] WARNING[26513]: chan_sip.c:12729 check_auth:
username mismatch, have <0004F2127F60-1>, digest has <0004F2127F60-3>
[Jul  7 09:49:36] NOTICE[26513]: chan_sip.c:20073 handle_request_invite:
Failed to authenticate device "0004F2127F60-3" 
===============================================================================
All of my sip registrations are from a RT mysql database.  The phone 
provisioning files are generated from this database.  This is the only 
phone having the problem.  I've rebooted the phone.  The phone, and the
database indicate that lines 2 and 3 are registered.
0004F2127F60-1 is the registration name for line 1 and 0004F2127F60-3 is for
line 3.

Any ideas on how to fix this?  Would doing a factory reset and
reprovisioning on the phone help?  Or would that be just wheelspin?

TIA,
--

Take care and have fun,
Mike Diehl.

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