[asterisk-users] How to know Caller's last position in Queue?

[Faisal Hanif]

You have enable following in queue configuration,

 

setinterfacevar=yes

setqueueentryvar=yes

setqueuevar=yes

 

and you will find your data in following variables,

 

${QEORIGINALPOS} will have position when caller enter the queue.

${QUEUEPOSITION} will have position when caller left the queue.

 

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Asterisk Man
Sent: Wednesday, February 16, 2011 5:47 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] How to know Caller's last position in Queue?

 

Hi Hanif,
 I indeed use 1.8 .0 but couldn't find the channel variable for caller's
last position in queue  anywhere in documentation.
Would you please let me know the channel variable name?

Thanking you.

On Wed, Feb 16, 2011 at 4:40 PM, Faisal Hanif <faisal at vopium.com> wrote:

If you use Asterisk 1.8.x you can have this in channel vars and can collect
and add to DB or file on h extension.

 

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Asterisk Man
Sent: Wednesday, February 16, 2011 3:06 PM
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] How to know Caller's last position in Queue?

 

Hi group,
I have a simple call center scenario set up on Asterisk. Customer calls the
DID and gets placed in Queue waiting for their turn to talk to the available
agent.
Sometimes Customer hangs up in between and in this case I want to get the
last position of customer in Queue. 
I know there is a variable called ${QEORIGINALPOS} that gives us original
position of caller in Queue, but there doesn't seem to have something
similar for exit position.
Am I missing something?

Thanks,

--AsteriskMan


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