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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D'>You have enable following in queue configuration,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D'>setinterfacevar=yes<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D'>setqueueentryvar=yes<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D'>setqueuevar=yes<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D'>and you will find your data in following variables,<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D'>${QEORIGINALPOS} will have position when caller enter the queue.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D'>${QUEUEPOSITION} will have position when caller left the queue.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] <b>On Behalf Of </b>Asterisk Man<br><b>Sent:</b> Wednesday, February 16, 2011 5:47 PM<br><b>To:</b> Asterisk Users Mailing List - Non-Commercial Discussion<br><b>Subject:</b> Re: [asterisk-users] How to know Caller's last position in Queue?<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'>Hi Hanif,<br> I indeed use 1.8 .0 but couldn't find the channel variable for caller's last position in queue anywhere in documentation.<br>Would you please let me know the channel variable name?<br><br>Thanking you.<o:p></o:p></p><div><p class=MsoNormal>On Wed, Feb 16, 2011 at 4:40 PM, Faisal Hanif <<a href="mailto:faisal@vopium.com">faisal@vopium.com</a>> wrote:<o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;color:#1F497D'>If you use Asterisk 1.8.x you can have this in channel vars and can collect and add to DB or file on h extension.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:10.0pt'>From:</span></b><span style='font-size:10.0pt'> <a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank">asterisk-users-bounces@lists.digium.com</a> [mailto:<a href="mailto:asterisk-users-bounces@lists.digium.com" target="_blank">asterisk-users-bounces@lists.digium.com</a>] <b>On Behalf Of </b>Asterisk Man<br><b>Sent:</b> Wednesday, February 16, 2011 3:06 PM<br><b>To:</b> <a href="mailto:asterisk-users@lists.digium.com" target="_blank">asterisk-users@lists.digium.com</a><br><b>Subject:</b> [asterisk-users] How to know Caller's last position in Queue?</span><o:p></o:p></p><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Hi group,<br>I have a simple call center scenario set up on Asterisk. Customer calls the DID and gets placed in Queue waiting for their turn to talk to the available agent.<br>Sometimes Customer hangs up in between and in this case I want to get the last position of customer in Queue. <br>I know there is a variable called ${QEORIGINALPOS} that gives us original position of caller in Queue, but there doesn't seem to have something similar for exit position.<br>Am I missing something?<br><br>Thanks,<br><br>--AsteriskMan<o:p></o:p></p></div></div></div></div><p class=MsoNormal><br>--<br>_____________________________________________________________________<br>-- Bandwidth and Colocation Provided by <a href="http://www.api-digital.com" target="_blank">http://www.api-digital.com</a> --<br>New to Asterisk? Join us for a live introductory webinar every Thurs:<br> <a href="http://www.asterisk.org/hello" target="_blank">http://www.asterisk.org/hello</a><br><br>asterisk-users mailing list<br>To UNSUBSCRIBE or update options visit:<br> <a href="http://lists.digium.com/mailman/listinfo/asterisk-users" target="_blank">http://lists.digium.com/mailman/listinfo/asterisk-users</a><o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p></div></body></html>