[asterisk-users] Using files .call or AMI

[Pezhman Lali]

as you know you have 2 ways. using ami or .call files. if you
have experience, the AMI is more powerful.

you must have a context in your extensions.conf to manage agent procedures,
it looks like a simple context, that you must have, for managing queues.
with .call file or ami dial your customers, () and divert it to the defined
context for queue.

for example

test.call

Channel: SIP/customer number at your carrier
Context: your queue context
.....

ask if you need more info
best

On Sat, Feb 12, 2011 at 7:53 PM, Edwin Quijada
<listas_quijada at hotmail.com>wrote:

>  Hi!
> I have a script to generate calls from a database using .call files and
> giving a message. If works great! but now I need to do the same but instead
> of play a recorded message I need transfer this call to live person in a
> specfic extension.
> This is the scenario
> I have a webpage with information about a customer so in this page the
> agent click a phone number and asterisk do the call and transfer the call to
> agent if this call is answered.
> I did the page and everything but when I do the clicktodial I dont know how
> transfer the call to this agent. I ask the extension and user before login
> so I know what agent is in each extension to transfer the call to rigth
> agent.
>
> Anybody can give an idea ?
> TIA
>
>
> *-------------------------------------------------------*
> *-Edwin Quijada
> *-Developer DataBase
> *-JQ Microsistemas
> *-Soporte PostgreSQL
> *-www.jqmicrosistemas.com
> *-809-849-8087
> *-------------------------------------------------------*
>
>
>
>
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