[asterisk-users] Outgoing agent´s calls

[Danny Nicholas]

  _____  

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of equis software
Sent: Wednesday, February 02, 2011 12:26 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Outgoing agent´s calls

 

Hi, is there any way to manage outgoing calls from agents?

Mi agents are answering in pstn lines. I can send agents outgoing calls to
my Asterisk but I don't know wich agent is making the call...because, may be
he is unregister...
Is there any solution?

Thanks 

 

You could start with DASI and ex-girlfriend logic in your dialplan.  I’m
assuming now that your agents dial “willy-nilly” (with no restrictions and
you find out what they did when you read the CDR).

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