[asterisk-users] Best PBX for Call Centers?

[James Sharp]

On 12/15/2011 01:43 PM, James Sharp wrote:
> On 12/15/2011 01:33 PM, Tarek Sawah wrote:
>>
>> Hello List,
>> I have customer with a 40 Agents call center. and is looking to
>> install a PBX switch that can serve those agents.
>> As per my experience i suggested Asterisk as i have tested it with
>> Call Centers, however he has been advised not to use it although his
>> provider is using Asterisk to send him calls. He has been advised to
>> use Sippy which they claim is more stable than Asterisk.
>> i'm not an expert with Sippy so i'm looking for a piece of an advise
>> here.. if i'm doing an Asterisk Vs Sippy comparison. can anyone help?
>> Regards
>>
>>
>
> I think the answer you're going to get on an Asterisk mailing list is
> "Asterisk is the best".
>
> I'd find out why your customer is being advised against Asterisk. Bet
> you'll find political reasons rather than technical. And if they are
> technical reasons, make sure they're applicable to a recent version of
> Asterisk rather than hearing "It doesn't do Feature X" and then finding
> out that "Feature X" was added in 1.4 (and the Asterisk world is on the
> equivalent of 1.10) and the person just has experience with 1.2.

I should have probably read the whole message.  Especially the part 
about the "more stable" claim.