[asterisk-users] Issue with Polycom SPIP650 and its sidecar

[Olivier]

2011/11/30 Marco Mooijekind <marco.mooijekind at gmail.com>

> Maybe use a power supply instead of PoE, see if problem still occurs.
> Marco.
>
Yes, that's what I meant by "not using PoE".

Op 30 nov. 2011 18:46 schreef "Olivier" <oza_4h07 at yahoo.fr> het volgende:
>
>
>>
>> 2011/11/30 Mike <list at net-wall.com>
>>
>>> Hi Olivier,****
>>>
>>> ** **
>>>
>>> It if occurs only on the sidecar, I would imagine this is either a
>>> defective sidecar/Polycom phone, or a defective PoE switch not giving
>>> enough power. Changing PoE port would eliminate of confirm the PoE port
>>> being the issue, but I’m betting on a Polycom defect.****
>>>
>>> ** **
>>>
>>> Make sure the PoE port is configured (if it`s a smart switch) to send
>>> maximum power to the port, with a sidecar I think the phone requires 12W.
>>>
>> This info is very interesting.
>> I wouldn't be too surprised that a PoE switch not supplying its theorical
>> 15W output on a long period.
>> I'll try to use work around this possible cause by not using PoE.
>>
>> In any case, I'll report my findings here.
>>
>>> ****
>>>
>>> ** **
>>>
>>> Regards,****
>>>
>>> ** **
>>>
>>> Mike****
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> ** **
>>>
>>> *From:* asterisk-users-bounces at lists.digium.com [mailto:
>>> asterisk-users-bounces at lists.digium.com] *On Behalf Of *Olivier
>>> *Sent:* Wednesday, November 30, 2011 10:27 AM
>>>
>>> *To:* Asterisk Users Mailing List - Non-Commercial Discussion
>>> *Subject:* [asterisk-users] Issue with Polycom SPIP650 and its sidecar**
>>> **
>>>
>>> ** **
>>>
>>> Hello,
>>>
>>>
>>> On one location, I've got from time to time (let say one a week) the
>>> following issue :
>>> the phone SoundPoint 650 works ok (can call or answer, display and sound
>>> are ok),
>>> the sidecar looses its display : entries on sidecar's LCD screen are not
>>> displayed anymore, or names are truncated, or BLF are not shown or updated.
>>>
>>> I only have one SPIP650 on this system so I can't compare with others.
>>>
>>> What could be the root cause of this ?
>>>
>>> Regards****
>>>
>>> --
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>>
>>
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>
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