[asterisk-users] Polycoms rebooting themselves

[Mike Diehl]

On Tuesday 30 August 2011 3:14:50 pm Tim Nelson wrote:
> ----- Original Message -----
> 
> > Well, we've taken the time to check out the wiring. It's only 3 years
> > old and
> > looks like the people who did it knew what they were doing. Nice work.
> > 
> > Rebooting the cable modem, router, and switch didn't fix the problem.
> > 
> > Also, we had an instance today where ALL of the phones went down
> > within
> > minutes of each other. The Internet connection was still active.
> > 
> > Looks like more often than not, all of the phones die at the same
> > time.
> > 
> > Any other ideas?
> 
> If they're all powered via PoE on the same switch, look to diagnosing the
> switch itself. Look for issues with heat (not enough cooling or
> circulation), or depending on the switch, you could be pulling too much
> power from the PoE module contained within. Does your switch's PoE module
> put out enough power for 'X' number of phones at 'Y' number of watts each?
> 
> Either of these problems would lead to the switch shutting down or
> resetting the PoE module which causes your phone reboots.

All of the phones are AC powered.  Either via an injector or wall outlet; I 
don't remember which.  Definitely NOT POE.


-- 

Take care and have fun,
Mike Diehl.