[asterisk-users] MOH making calls appear hung up

[Danny Nicholas]

It seems a reasonable likelihood that your moh at the offending site does
not match the codec of the call (IE your MOH is wav and your call codec is
SLIN).  Set your verbosity and debug up to 15 and try a call to verify this.

 

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Kevin Oravits
Sent: Tuesday, August 30, 2011 1:53 PM
To: 'asterisk-users at lists.digium.com'
Subject: [asterisk-users] MOH making calls appear hung up

 

Greetings,

 

I'm have asterisk servers at about 10 sites, all using Polycom IP 450
phones. With one of my sites, we're having an issue where when a call is
transferred, the MOH is not playing and all the caller is hearing is
silence. The caller of course thinks they have been hung up on, but the call
is actually still in progress and gets successfully transferred if they wait
until the person answers.

 

I have researched online and even consulted our 3rd party vendor but no one
seems to know how to fix it.

 

Anyone have any advice? Any help would be appreciated.

 

Thanks,

 

Stivaro

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