[asterisk-users] Possible Bug? .call files executing multiple times

[Brandon Phelps]

Here is the contents of the .call file.  The file is the same before the 
move as after (I did a cat on the file after the move, while the phone 
was ringing a second time):

Channel: Local/5703 at ext-main
Callerid: "MyCompany" <8005551234>
Set: TicketNumber=1000000
Set: CallerID_Num=8005551234
Set: CALLSTATUS=0
Context: ext-autodialer
MaxRetries: 0
WaitTime: 45
Extension: s
Priority: 1

We have tried using a SIP channel as well (as opposed to Local) with the 
same results.  The s extension of ext-autodialer runs an AGI script 
which makes use of those Set: variables.

I can most easily reproduce the problem by simply not answering the 
call.  After 2 or 3 rings line 2 on the phone lights up indicating 
another call.  If I reject the first call and answer the second call, 
it's the same script.

Also during my most recent test the following happened:

1. I moved file to /var/spool/asterisk/outgoing
2. Phone rang on line 1
3. I let phone continue to ring
4. After 3 rings, line 2 started ringing (another call from the same 
.call file)
5. I rejected both calls, sending both to voicemail.
6. 6 or 7 seconds after rejecting both calls, the phone rang a 3rd time.
7. I let the phone ring until it was automatically moved to voicemail 
and finally the .call file was removed.


On 08/29/2011 11:00 AM, Danny Nicholas wrote:
> Can you post the .call file (with called number blacked out) before call and
> after 1-2 calls? (file 1 should be before you mv to /v/s/a/o, file 2 should
> be from /v/s/a/o).
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Brandon Phelps
> Sent: Monday, August 29, 2011 8:45 AM
> To: asterisk-users at lists.digium.com
> Subject: Re: [asterisk-users] Possible Bug? .call files executing multiple
> times
>
> On 08/19/2011 09:14 AM, Brandon Phelps wrote:
>> Hello all,
>>
>> We are setting up an auto-dialer to call customers based on the
>> opening of tickets in our internal ticketing system. Everything is
>> going fine so far except for one snag:
>>
>> To test the system we are implementing I am manually moving .call
>> files into the /var/spool/asterisk/outgoing directory like this:
>>
>> asterisk at dialerdev:~# cp test5703.call /tmp/test.call&&  mv
>> /tmp/test.call /var/spool/asterisk/outgoing/
>>
>> This works great and the call is immediately started, however more
>> often than not (ie. not all the time, but most of the time) after
>> answering the call or rejecting it (sending it to voicemail), another
>> call is performed using the same file.
>>
>> I notice that when a call is initiated the .call file is not removed
>> immediately. Instead, asterisk waits until the call is completed
>> before removing the call file, so it seems like 5-10 seconds into the
>> call since the .call file still exists another call is placed.
>>
>> Any advice on how we can avoid this situation and ensure that only one
>> call is made per .call file?
>>
>> The OS is Ubuntu 11.04 server and we're running Asterisk 1.8.
>>
>> Thanks,
>>
>
> Sorry to bring this back up but I am still having this issue and haven't had
> any luck resolving it.  It should be noted that the .call files in question
> are set to MaxRetries: 0, and simply connect the call to the 's' extension
> in a custom context.  From there the context is pretty complicated, running
> some AGI scripts along with some dealing with user input, basically a simple
> IVR.
>
> Any help would be appreciated.
>
> Thanks,
> Brandon
>
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