[asterisk-users] Possible Bug? .call files executing multiple times

[Brandon Phelps]

We are running version 1.8.5.0.  I'll try the Maxtries and see what happens.

Brandon

On 08/19/2011 09:19 AM, Danny Nicholas wrote:
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Brandon Phelps
> Sent: Friday, August 19, 2011 8:15 AM
> To: asterisk-users at lists.digium.com
> Subject: [asterisk-users] Possible Bug? .call files executing multiple times
>
> Hello all,
>
> We are setting up an auto-dialer to call customers based on the opening of
> tickets in our internal ticketing system.  Everything is going fine so far
> except for one snag:
>
> To test the system we are implementing I am manually moving .call files into
> the /var/spool/asterisk/outgoing directory like this:
>
> asterisk at dialerdev:~# cp test5703.call /tmp/test.call&&  mv /tmp/test.call
> /var/spool/asterisk/outgoing/
>
> This works great and the call is immediately started, however more often
> than not (ie. not all the time, but most of the time) after answering the
> call or rejecting it (sending it to voicemail), another call is performed
> using the same file.
>
> I notice that when a call is initiated the .call file is not removed
> immediately.  Instead, asterisk waits until the call is completed before
> removing the call file, so it seems like 5-10 seconds into the call since
> the .call file still exists another call is placed.
>
> Any advice on how we can avoid this situation and ensure that only one call
> is made per .call file?
>
> The OS is Ubuntu 11.04 server and we're running Asterisk 1.8.
>
> Thanks,
>
> Two things
> 1. Asterisk 1.8.what?
> 2. once the call file goes to /v/s/a/o, it becomes a "self-logger";  the
> file won't "go away" until Asterisk "senses" that the call is successfully
> completed.  You can counteract this by putting Maxtries:1 in your call file.
>
>
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