[asterisk-users] Queue Breakout Input being Ignored

[Ishfaq Malik]

Can we see the config for the queue please?

On Mon, 2011-08-15 at 10:39 +0930, Anton Panetta wrote:
> Hello,
> 
> Raw stats:
> Version:1.8.3.2
> OS:Centos 5.6
> Special setup: postgre database
> 
> 
> I am having a few queue issues with Asterisk specifically relating to 
> breaking out from queues while on hold.
> 
> The intent is that while someone is on hold they can press a key (lets 
> say *) to break from the queue and go elsewhere (in this case to leave a 
> message).
> 
> However In all of my testing I am unable to get this to work, or even to 
> be able to leave the queue while on hold (to go to another queue for 
> example, or force any action, eg hangup, play message, etc).
> 
> I have enabled DTMF debug and I can see in the console that asterisk is 
> receiving the correct information, it just appears to be ignoring it.
> 
> Tested this on 1.6 as well and got the same results ( I had assumed it 
> was a bug in 1.6) everything I look at suggests what I am doing -should- 
> work.
> 
> I suspect I am missing some over arching setting or something incredibly 
> simple but for the life of me I cannot get this function to work as 
> described.
> 
> Here is some of the  config which I beleive is relevent.
> 
> Various variants have been tested with different actions to occur (sorry 
> I dont have a simpler version of the below at hand)
> 
> [extensions.conf]
> 
> [app-helpdesk-bh]
> exten => s,1(unanswered),Ringingsame  =>   n,Wait(2)
> same  =>   n,Answer
> same  =>   n,Wait(1)
> same  =>   n(answered),NoOp(Helpdesk)
> same  =>   n,Gosub(app-filteranon,s,1)
> same  =>   n,Set(CALLERID(name)=${client} Helpdesk)
> same  =>   n,NoOp(Caller ID set to: ${CALLERID(name)})
> same  =>   n,NoOp(Callers waiting in queue: 
> ${QUEUE_WAITING_COUNT(helpdesk)})
> ; play the announcement for this helpdesk client (or the general intro)
> same  =>   n(announceandwait),Gosub(app-helpdesk-${client}-intro,s,1)
> same  =>   n,Gosub(app-helpdesk-${client}-special-rva,s,1)
> ; queue the call
> ;   t = allow the called party to transfer the call
> ;   k = allow the called party to park the call
> ;   c = continue on after call (to update devstate)
> same  =>   n,Set(DEVICE_STATE(Custom:helpdesk)=RINGING)
> same  =>   n,Queue(helpdesk,tk,,,600,,,app-update-helpdesk-queue-devstate)
> same  =>   n,Gosub(app-update-helpdesk-queue-devstate,s,1)
> ; if the caller can't get into the queue or is kicked out of it, go to
> ; the after hours answering service
> same  =>   n,Goto(app-helpdesk-hutchison,s,answered)
> same  =>   n(done),NoOp
> 
> ; update devstate after a hangup
> exten => h,1,Gosub(app-update-helpdesk-queue-devstate,s,1)
> 
> include => app-helpdesk-breakout
> 
> [app-helpdesk-breakout]
> exten => 1,1,Gosub(app-helpdesk-callback,s,1)
> same  =>   n,Hangup
> 
> [app-helpdesk-callback]
> ; Callers brought to this context will be able to leave a message
> ; which will then be attached to an email and sent to the appropriate
> ; helpdesk RT queue
> exten => s,1,NoOp(Helpdesk callback not implemented yet)
> same  =>   n,Return
> same  =>   n,GotoIf($["${CALLERID(num)}" = "anonymous" or 
> ${CALLERID(num)} = "0"]?collect)
> 
> same  =>   n(collect),Goto(app-helpdesk-callback-collect,s,1)
> 

-- 
Ishfaq Malik
Software Developer
PackNet Ltd

Office:   0161 660 3062