[asterisk-users] SIP softphones answer but do not connect...

[Carlos Chavez]

On Mon, 2010-09-13 at 15:59 +0000, Tarek Sawah wrote:
> can you state your internet connection your agents are on?
> and one more thing.. how are the members positioned into the Queue?
> static? Dynamic? single station and call forwarding (find me follow me
> extension in the queue)? do you get call waiting override with Auto
> Answer?
> 
> -- Tarek Sawah Integrated Digital Systems CCNA, MCSE, RHCE, VoIP USA:
> +1 347 562 2308 
> 
> 
> 
> From: cursor at telecomabmex.com
> To: asterisk-users at lists.digium.com
> Date: Mon, 13 Sep 2010 10:44:35 -0500
> Subject: Re: [asterisk-users] SIP softphones answer but do not
> connect...
> 
> On Mon, 2010-09-13 at 12:49 +1200, Matt Riddell wrote:
> > On 11/09/10 12:44 PM, Carlos Chavez wrote:
> > >       The past few days I started having a problem with a small call center
> > > setup.  All agents use Eyebeam 1.5 to receive calls from a queue.  Eyebeam is
> > > configured to auto answer the call.  The problem is that the agents claim that
> > > they get a call but no audio.  From the logs I can see that it is calling the
> > > agent phone but after 10 seconds (the queue timeout for pickup) I get the
> > > message that nobody answered and the call is sent to the next available agent.
> > >   This can happen with up to three agents (the third finally answers the call).
> > >   This has happened at least 20 times in the past two days.  At first the
> > > supervisor thought that the same call was ringing on three different agents at
> > > once but the logs say that the first two do not answer and the third does.
> > 
> > What strategy are you using for the Queue?
> > 
> 	We are using Least Recent at the moment.  Why would queue strategy
> impact this?

	All agents are on a local LAN with no Internet access.  We use realtime
for configuration but agents are defined as Static agents (Agent/XXX).


-- 
Telecomunicaciones Abiertas de México S.A. de C.V.
Carlos Chávez Prats
Director de Tecnología
+52-55-91169161 ext 2001
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