[asterisk-users] SIP softphones answer but do not connect...

[Tarek Sawah]

can you state your internet connection your agents are on?and one more thing.. how are the members positioned into the Queue? static? Dynamic? single station and call forwarding (find me follow me extension in the queue)? do you get call waiting override with Auto Answer?

-- Tarek Sawah

Integrated Digital Systems

CCNA, MCSE, RHCE, VoIP USA: +1 347 562 2308






From: cursor at telecomabmex.com
To: asterisk-users at lists.digium.com
Date: Mon, 13 Sep 2010 10:44:35 -0500
Subject: Re: [asterisk-users] SIP softphones answer but do not connect...

On Mon, 2010-09-13 at 12:49 +1200, Matt Riddell wrote:
> On 11/09/10 12:44 PM, Carlos Chavez wrote:
> >       The past few days I started having a problem with a small call center
> > setup.  All agents use Eyebeam 1.5 to receive calls from a queue.  Eyebeam is
> > configured to auto answer the call.  The problem is that the agents claim that
> > they get a call but no audio.  From the logs I can see that it is calling the
> > agent phone but after 10 seconds (the queue timeout for pickup) I get the
> > message that nobody answered and the call is sent to the next available agent.
> >   This can happen with up to three agents (the third finally answers the call).
> >   This has happened at least 20 times in the past two days.  At first the
> > supervisor thought that the same call was ringing on three different agents at
> > once but the logs say that the first two do not answer and the third does.
> 
> What strategy are you using for the Queue?
> 
	We are using Least Recent at the moment.  Why would queue strategy
impact this?
 
-- 
Telecomunicaciones Abiertas de México S.A. de C.V.
Carlos Chávez Prats
Director de Tecnología
+52-55-91169161 ext 2001

-- 
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
               http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users 		 	   		  
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20100913/ae5a8825/attachment.htm