[asterisk-users] Best way to recording the hold time for a Queue agent or an extension

[Bruce B]

Thanks for the feedback. I don't need the Queue times but rather putting ON
HOLD times. If you press the HOLD button on your SIP phone, Asterisk records
the event Music On HOLD Playing and that is recorded in
/var/log/asterisk/full. I want to harvest the ON HOLD time per phone SET.

Thanks

On Mon, Oct 25, 2010 at 4:51 AM, Antonio Berrios <
antonio at sheffieldcitytaxis.com> wrote:

>  I would probably do this through the AMI, it should spew out the info you
> require. Timestamp when they entered the queue and timestamp when they get
> answered.
>
>
> On 10/25/2010 05:01 AM, Bruce B wrote:
>
> Anything on this guys?
>
>  I am sure someone had the need to record the HOLD time or maybe it is
> already being recorded somewhere?
>
>  Any thoughts are appreciated.
>
>  Thanks,
> Bruce
>
> On Wed, Oct 20, 2010 at 3:30 AM, Bruce B <bruceb444 at gmail.com> wrote:
>
>> Hi Everyone,
>>
>>  We are using Queuemetrics but it doesn't Record the Hold Time as it's
>> never logged on the queue_log file. However, when an agent or an extension
>> presses HOLD button on their phone, asterisk does create an event for Music
>> On Hold which is logged in the /var/log/asterisk/full.
>>
>>  I want to record the total hold time for an extension and save it with
>> an epoch time stamp.
>>
>>  What is the best approach to this? read and parse /var/log/asterisk/full
>> in a cron job every few seconds?
>> Have a presistent PHP-AGI connection to check for hold time events?
>>
>>  As much detail as possible on above approaches or other ideas are most
>> appreciated.
>>
>>  Thanks
>>
>
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