Thanks for the feedback. I don't need the Queue times but rather putting ON HOLD times. If you press the HOLD button on your SIP phone, Asterisk records the event Music On HOLD Playing and that is recorded in /var/log/asterisk/full. I want to harvest the ON HOLD time per phone SET.<div>
<br></div><div>Thanks<br><br><div class="gmail_quote">On Mon, Oct 25, 2010 at 4:51 AM, Antonio Berrios <span dir="ltr"><<a href="mailto:antonio@sheffieldcitytaxis.com">antonio@sheffieldcitytaxis.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div text="#000000" bgcolor="#ffffff">
I would probably do this through the AMI, it should spew out the
info you require. Timestamp when they entered the queue and
timestamp when they get answered.<div><div></div><div class="h5"><br>
<br>
On 10/25/2010 05:01 AM, Bruce B wrote:
<blockquote type="cite">Anything on this guys?
<div><br>
</div>
<div>I am sure someone had the need to record the HOLD time or
maybe it is already being recorded somewhere?</div>
<div><br>
</div>
<div>Any thoughts are appreciated.</div>
<div><br>
</div>
<div>
Thanks,</div>
<div>Bruce<br>
<br>
<div class="gmail_quote">On Wed, Oct 20, 2010 at 3:30 AM, Bruce
B <span dir="ltr"><<a href="mailto:bruceb444@gmail.com" target="_blank">bruceb444@gmail.com</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="margin:0pt 0pt 0pt 0.8ex;border-left:1px solid rgb(204, 204, 204);padding-left:1ex">
Hi Everyone,
<div><br>
</div>
<div>We are using Queuemetrics but it doesn't Record the
Hold Time as it's never logged on the queue_log file.
However, when an agent or an extension presses HOLD button
on their phone, asterisk does create an event for Music On
Hold which is logged in the /var/log/asterisk/full.</div>
<div><br>
</div>
<div>I want to record the total hold time for an extension
and save it with an epoch time stamp.</div>
<div><br>
</div>
<div>What is the best approach to this? read and parse
/var/log/asterisk/full in a cron job every few seconds?</div>
<div>Have a presistent PHP-AGI connection to check for hold
time events?</div>
<div><br>
</div>
<div>As much detail as possible on above approaches or other
ideas are most appreciated.</div>
<div><br>
</div>
<div>Thanks</div>
</blockquote>
</div>
<br>
</div>
</blockquote>
<br>
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