[asterisk-users] How to construct a call center on asterisk

[Cary Fitch]

Sorry, I don't have any experience in the call center area.

 

Cary

 

  _____  

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Phuong Hoang
Sent: Monday, November 15, 2010 10:15 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] How to construct a call center on asterisk

 

Thanks Cary,

I constructed IVR (Interactive Voice Response) system on asterisk and now i
want to construct a call center to support IVR system.The call center that i
want to construct has 7-8 employees so that i don`t want to buy it. I found
on internet and guided using Open SIP Server with asterisk to construct a
call center but i don`t know how to do now. Do you know using Open SIP
Server with asterisk to do?please help me!
Thanks and best regards.

Phuong Hoang.

On Tue, Nov 16, 2010 at 10:32 AM, Cary Fitch <caryf at usawide.net> wrote:

That is a broad question.

 

If it is a 10-20 person call center, you may do it.

 

If it is a high density center with lots of lines, requiring fail over
capability, etc. so that hundreds of employees are not sitting around during
down time,  I would suggest "designing it" by buying it from a manufacturer
that has done it before.  I know of a company whose name starts with "X" .
There may be others.

 

Cary Fitch

 

  _____  

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Phuong Hoang
Sent: Monday, November 15, 2010 8:01 PM
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] How to construct a call center on asterisk

 

Hi all
Now, i want to construct a call center on asterisk but i don`t know how to
do. Can anyone help me?
Thanks and best regards.


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