[asterisk-users] Asterisk 1.8 -- queue not recognizing that agent is busy

[Carlos Chavez]

On Wed, 2010-11-10 at 11:09 -0800, Todd Fulton wrote:
> Hi All,
> 
> I've got a realtime queue in place (strategy is "wrandom"), and have
> added a member dynamically via "queue add member ".  My agent shows in
> the queue, but when he gets the call is not recognized as "In Use".
> Here is the output from "queue show" prior to the call:
> 
> *CLI> queue show
> QUEUE_3 has 0 calls (max unlimited) in 'wrandom' strategy (0s
> holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
>    Members:
>       Todd1 (SIP/14153436587 at jnctn) (dynamic) (Not in use) has taken
> no calls yet
>    No Callers
> 
> Here is the output when actually connected to the inbound caller:
> 
> *CLI> queue show
> QUEUE_3 has 0 calls (max unlimited) in 'wrandom' strategy (1s
> holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 0s
>    Members:
>       Todd1 (SIP/14153436587 at jnctn) (dynamic) (Not in use) has taken
> no calls yet
>    No Callers
> 
> If I make a second inbound call while the agent is still connected to
> the first, the second call is also routed to the agent.  Queue doesn't
> appear know the agent is already busy.
> 
> My question:  doesn't the Queue application keep track of the agent's
> interface status

	Do you have "callcounter = yes" in your sip.conf?

-- 
Telecomunicaciones Abiertas de México S.A. de C.V.
Carlos Chávez Prats
Director de Tecnología
+52-55-91169161 ext 2001
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