[asterisk-users] Re TrixBox

[mike mosier]

Trixbox ce callcenter works ok but call management is worthless. HUD and the
control panel are not made for call centers.  If they ever get hud 3 working
for ce it is suppose to have more call center stuff. Your going to have to
look at 3rd party apps

And yes trixbox questions need to be asked in the trixbox forums
www.trixbox.org.

Respectfully
Michael D Mosier
Ftoc Certified

On May 9, 2010 8:24 AM, "Samantha" <samantha at femtech.com.au> wrote:

Hey Guys

We are replacing a BM4 with a trixbox (asterisk) virtual numbers as the
customer wants to move the callcentre.

They are asking for an equiv to the ipview
I gather HUD may be or the panel view


The problem is that we need to see

(a) total calls in the queue
(b) calls for specific DID -  How can you give 1 DID preference to another
DID
ie

DID 61740410001  =  Fred Electrical
DID 61740410002  =   Bus Tour ABC
DID 61740410003  =  Fred 24/7 Plumber

SO in A we need to see how many calls waiting
So in B we need to see how many calls are waiting for  DID 001  002 and 003
finally  if there are 20 calls on hold in DID 001 and 002 and there is a
call on 003,
how can we place that to the top of the queue?


thanks

Samantha




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