[asterisk-users] Asterisk system for church call center

[bruce bruce]

SugarCRM and the church. This sounds just like a business; one that doesn't
like to call itself a business but employees tactics. I suggest providing
them with a solid cisco system with 100s of thousands dollars in cost where
they will have less money left to do bad things to world. Asterisk is too
good for a church :)

On Wed, Mar 31, 2010 at 3:32 PM, Lenz Emilitri <lenz.loway at gmail.com> wrote:

> We have a lot of clients who run small call centers based on Trixbox, and
> seem to be pretty happy with them.  Have a look here:
> http://queuemetrics.com/manuals/QM_Trixbox-chunked/
> Thanks
> l.
>
>
> 2010/3/31 Frank Church <voipfc at googlemail.com>
>
> On 29 March 2010 21:46, Frank Church <voipfc at googlemail.com> wrote:
>> > I have been asked by my church to recommend a VoIP system which can do
>> > the following.
>> >
>> > They do internet radio shows which are sometimes broadcast on radio.
>> >
>> > They are looking for a system which does the following for about 5
>> > agents, exactly as they have described it.
>> >
>> > 1. Take incoming calls
>> >
>> > 2. Put them on hold if there is no one to handle the call immediately,
>> > or transfer them to an available agent
>> >
>> > 3. Take down their details, and number, (if this can be retrieved and
>> > saved from the caller id, thats better)
>> >
>> > 4. Get them to hold on after taking their details if they still want to
>> hold
>> >
>> > 5. Call them back when the backlog is cleared up.
>> >
>> > I have a fairly good grasp of the hardware and programming part of
>> > Asterisk, having compiled it more than a few times and implemented
>> > A2Billing phone card and call shop system with it.
>> >
>> > But the type of software suited to the Call Center side is where my
>> > knowledge gap lies.
>> >
>> > I am looking for solutions based on the usual Asterisk distributions
>> > like AsteriskNow, trixbox, elastix etc, whether ready packaged or
>> > requiring additional customization.
>> >
>> >
>> > The matter of whether they will use soft phones, or regular phones
>> > with headsets is also something to consider. Soft phones with good
>> > GUI's may be preferred if more cost effective for them, although my
>> > personal preferences are with hard phones.
>> >
>> > Any recommendations - the ease of software for the end users is the
>> > main thing for me, and integration with the database for taking
>> > customers details is the main thing for me. One of the distributions
>> > with SugarCRM comes to mind here.
>> >
>> > Sorry for cross-posting, but ready made and commercially supported
>> > systems are not ruled out, if they come within their budget.
>> >
>> > Regards
>> >
>> >
>> > Frank Church
>> >
>>
>> After there response I will go with some of ready made Asterisk
>> distributions, then consider to go for a commercial supported versions
>> if they do not meet the churches needs.
>>
>> Thanks
>>
>> Frank
>>
>
>
>
> --
> Loway - home of QueueMetrics - http://queuemetrics.com
>
>
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