[asterisk-users] Asterisk system for church call center

[Lenz Emilitri]

We have a lot of clients who run small call centers based on Trixbox, and
seem to be pretty happy with them.  Have a look here:
http://queuemetrics.com/manuals/QM_Trixbox-chunked/
Thanks
l.


2010/3/31 Frank Church <voipfc at googlemail.com>

> On 29 March 2010 21:46, Frank Church <voipfc at googlemail.com> wrote:
> > I have been asked by my church to recommend a VoIP system which can do
> > the following.
> >
> > They do internet radio shows which are sometimes broadcast on radio.
> >
> > They are looking for a system which does the following for about 5
> > agents, exactly as they have described it.
> >
> > 1. Take incoming calls
> >
> > 2. Put them on hold if there is no one to handle the call immediately,
> > or transfer them to an available agent
> >
> > 3. Take down their details, and number, (if this can be retrieved and
> > saved from the caller id, thats better)
> >
> > 4. Get them to hold on after taking their details if they still want to
> hold
> >
> > 5. Call them back when the backlog is cleared up.
> >
> > I have a fairly good grasp of the hardware and programming part of
> > Asterisk, having compiled it more than a few times and implemented
> > A2Billing phone card and call shop system with it.
> >
> > But the type of software suited to the Call Center side is where my
> > knowledge gap lies.
> >
> > I am looking for solutions based on the usual Asterisk distributions
> > like AsteriskNow, trixbox, elastix etc, whether ready packaged or
> > requiring additional customization.
> >
> >
> > The matter of whether they will use soft phones, or regular phones
> > with headsets is also something to consider. Soft phones with good
> > GUI's may be preferred if more cost effective for them, although my
> > personal preferences are with hard phones.
> >
> > Any recommendations - the ease of software for the end users is the
> > main thing for me, and integration with the database for taking
> > customers details is the main thing for me. One of the distributions
> > with SugarCRM comes to mind here.
> >
> > Sorry for cross-posting, but ready made and commercially supported
> > systems are not ruled out, if they come within their budget.
> >
> > Regards
> >
> >
> > Frank Church
> >
>
> After there response I will go with some of ready made Asterisk
> distributions, then consider to go for a commercial supported versions
> if they do not meet the churches needs.
>
> Thanks
>
> Frank
>



-- 
Loway - home of QueueMetrics - http://queuemetrics.com
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