[asterisk-users] Priority between calls in different queues

[Hapworth Slim]

I may not have made myself clear.  I'm not actually trying to change
anything.  I'm just trying to figure out what is happening.  (I'm
trying to analyze log files as part of evaluating our call center's
performance.)

I do know we don't have weights set for our queues.



On 6/10/10, Mike <list at virtutel.ca> wrote:
> Hi,
>
> Isnt there a parameter called "weight" for each queue that defines exactly
> that? I never tried it, but it appeared to do exactly what you want
> (according to the invaluable but often out-dated wiki).
>
> Regards,
>
> Mike
>
>> -----Original Message-----
>> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-
>> bounces at lists.digium.com] On Behalf Of Hapworth Slim
>> Sent: Thursday, June 10, 2010 15:25
>> To: asterisk-users at lists.digium.com
>> Subject: [asterisk-users] Priority between calls in different queues
>>
>> I'm trying to figure this out.  I have agents answer calls from two
>> different queues.  We have things set up so that these agents only
>> "see" one call at a time.  Let's say an agent picks up a call while
>> there are calls waiting in both queues.  Clearly the head of one of
>> the queues will now start ringing through to the other agents.  But
>> which one?
>>
>> Is that something that can be configured, perhaps by saying one queue
>> has priority, or the older call has priority, or something different?
>> Or is it something non-deterministic?