[asterisk-users] Priority between calls in different queues

[Mike]

Hi,

Isnt there a parameter called "weight" for each queue that defines exactly
that? I never tried it, but it appeared to do exactly what you want
(according to the invaluable but often out-dated wiki).

Regards,

Mike

> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-
> bounces at lists.digium.com] On Behalf Of Hapworth Slim
> Sent: Thursday, June 10, 2010 15:25
> To: asterisk-users at lists.digium.com
> Subject: [asterisk-users] Priority between calls in different queues
> 
> I'm trying to figure this out.  I have agents answer calls from two
> different queues.  We have things set up so that these agents only
> "see" one call at a time.  Let's say an agent picks up a call while
> there are calls waiting in both queues.  Clearly the head of one of
> the queues will now start ringing through to the other agents.  But
> which one?
> 
> Is that something that can be configured, perhaps by saying one queue
> has priority, or the older call has priority, or something different?
> Or is it something non-deterministic?
> 
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